Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that earrings and made-to-order items are exempt from our return policy. 

To start a return, you can contact us at hello@benchboxjewels.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@benchboxjewels.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards/vouchers and workshops.

Workshop return policy

The following cancellation fees apply:

  • Over 28 days before the workshop date, full refund given or the opportunity to book another date.
  • Between 10-28 days notice, no refund given but you'll have the opportunity to book another date.
  • Less than 10 days notice, no refund given and no opportunity to book another date.

Any refund due will be paid to the original payee only using the original payment method.

If you don't turn up for a workshop, no refund will be given and no opportunity to book another date will be offered.

If you have booked using a gift voucher the following cancellation policy terms apply, note vouchers cannot be refunded:

  • Between 7-28 days notice, you'll have the opportunity to book another date.
  • Less than 7 days notice, no opportunity to book another date but you can transfer your booking to someone else.

Jewellery club cancellation policy

Please note that once this 6 week club starts, you're committed to the full 6 weeks. Refunds cannot be given for any days missed and there's no opportunity to catch up on sessions missed.

If you need to cancel the full 6 week course before it starts, please let us know as soon as possible; email; hello@benchboxjewels.co.uk

The following cancellation fees apply:

  • Over 28 days before the workshop date, full refund given.
  • Between 7-28 days notice, 50% refund given.
  • Between 0-7 days notice, no refund given.

Any refund due will be paid to the original payee only using the original payment method.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@benchboxjewels.co.uk.